MITTEN’S PETS TERMS AND CONDITIONS

​We are so excited to have your fur baby or fur baby's stay with us! To ensure Mitten’s Pets Cat Boarding exceeds best practices, booking with us means you will be agreeing to the following terms and conditions:
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Please thoroughly review our policies before requesting a reservation. The below is for your pets safety and our business integrity.

1. 

We reserve the right to deny admittance to any cat with recent or serious health issues or significant special needs. Please give details of your cat's needs in advance.

2. 

Unaltered cats over the age of six months cannot stay at Mitten’s Pets.

3.

No cats will be accepted if they show visible signs of illness e.g. weepy eyes, sneezing.

4.

​No responsibility will be accepted for loss of personal property e.g., collars, bedding, etc.

5.

Mitten’s Pets may take photos and videos of boarding cats and use them in print form, online, or for promotion.

6.

​REQUIRED VACCINATIONS    
​                                                                                                                                                                            
​All guests must be up to date with rabies and FVRCP vaccinations. Titer test accepted. Cats need to have a current Rabies vaccination (or vet release from it) and must have received an FVRCP vaccination within the last three years (or vet release from it). 

         The FVRCP vaccine helps protect against the following:

• Feline viral rhinotracheitis (FVR)                                                                                                                                                          An upper respiratory infection in cats, also known as feline influenza, and caused by the feline herpesvirus 1 (FHV-1).
• Feline calicivirus (FCV)

          Another common viral cause of respiratory infection in cats.

• Feline panleukopenia virus (FPV)

          More commonly known as feline distemper, and caused by the feline parvovirus.
 
          We need a copy of your cat's latest vaccination certificate for our files.
          Please email a copy prior to check in or upload into your pet parent portal when registering online.
 
         Senior Guests:
        If you have an elderly cat(10 years and older), we do require a boarding release form to be completed by your vet along with our required vaccinations. If no blood work has been completed within 2 years, verification sent to us as well.

7.

FLEAS AND TICKS 
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​All cats must be on flea and tick preventative. If fleas or ticks are found, you will be charged for a medicated flea bath.

8.

COAT CONDITION
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Cats need to be comfortable and in good condition. If you bring your cat to us matted for boarding, you have the choice of getting your cat groomed for a comfortable stay or finding a different boarding solution. Mats pose a health risk and are incredibly painful for your cat.

9.

SENIOR CATS
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​We welcome senior cats here! We do require a complete health and wellness statement from your vet that boarding is a safe option prior to a stay.

10.

HEALTH AND MEDICAL TREATMENT 
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• If it is necessary for a guest to have veterinary attention, owners are liable for all expenses.
• In the event of a medical emergency, Mitten’s Pets will seek medical attention from a licensed veterinarian.
• In the event of serious illness and the owner cannot be contacted, the veterinary surgeon’s decision will be final.

 

• Medication Routine & Fees Are as Follows:

Prescription Medication - $5 per administration.
We do not give Injections or Subcutaneous Fluids.
 
Medications will be provided by the cat owner in the original container, labeled with veterinary information and directions.
ALL Medications are administered from 8:00 am to 5:00 pm only.
 
Please Note
If kitty is on a complicated medication schedule that is life-sustaining, or your kitty is known to become upset in an unfamiliar place, please board at your vet or with an in home sitter– it is far safer for kitty to be under vet care.
We are not vets.

11.

TRANSPORTATION

All cats MUST arrive in a secure carrier. If multiple pets are staying, they must arrive in individual carriers. No cardboard boxes, and please, do not carry cats into hotel in your arms! Cats without carriers or multiple cats to a carrier will be charged for a new carrier.

12.

WHAT TO BRING
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• REQUIRED: 

Food – Because it’s so important not to subject any pet to a sudden diet change, we ask that each cat arrive with enough food to last their entire stay. If they run out of their normal food during their stay, we will purchase their normal food and that expense will be added to your pickup bill. You can provide detailed feeding instructions to us, and yes, we’ll take the time to mix in wet food or add a treat if that’s what your cat likes!
 

• RECOMMENDED:

 
You are welcome and encouraged to bring a few of your kitty’s home comforts such as blankets, favorite toys and treats.  (smells like home = good!)

13.

CHECK IN & CHECK OUT
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• Reservations reflect a 24 hour period. Ex: 10AM dropoff means a 10AM pickup.
• Mitten’s Pets cares for kitties Sundays and Holidays, but clients may not check-in or check-out on these days.
• You may drop off and pick up your kitty at a scheduled time between 10AM and 4PM, Monday through Saturday.​
• No after-hours check-in/out. No check-in/out on Sundays and Public Holidays.
• In the event that you are late for dropoff or pickup (Past 4PM) our rate is an additonal $1.50 per minute rounded up to the nearest half hour. Please respect our team's time to avoid addtional charges!
• Closed Sundays & Holiday

Come rain or shine, 365 days a year, we always have staff here caring for our kitty guests. However, during select holidays we give our staff well-deserved time off to be with their families. Therefore, Mitten’s Pets is closed for the following holidays:
New Year’s Day
Good Friday
Independence Day
Thanksgiving
The Day After Thanksgiving
December 24-26
We are not open for drop off or pick up on these days.

14.

RESERVATIONS
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• Peak Season Rates - An additional 10% per cottage or suite, per day during Peak Season.          

          June 1 - September 8
          November 20 – 30
          December 20 - January 10

• A minimum booking period of 3 nights applies during the peak season of November and December.​​
• *Last Day Charges

            We charge reservations like a human hotel where you would not be
            charged anything for the last day as long as kitty is checked out by   
            pick-up time. Reservations reflect a 24 hour period. Ex: 10AM dropoff means a 10AM pickup.

• All clients must have a valid credit card on file to hold a reservation.
• Payment in full due at check in.
• Boarding fees are subject to change without notice.

15.

DEPOSITS & REFUNDS

We realize that life happens and sometimes plans need to be changed. Should you need to cancel or change your confirmed dates, please contact us regarding the adjustments. To ensure other clients are not disadvantaged, the following applies:

• A 50% deposit is required for reservation confirmation. The remaining balance is due at drop off.  To receive a full refund of that deposit, the reservation must be cancelled 7 days prior to the actual reservation date you’ve booked. Deposits are non-refundable after this time.

If you are simply rescheduling the visit to new dates, then your deposit will be applied to the new dates.

• Early Departure

          Client is responsible for payment of all days reserved, regardless of        
           checking out cat prior to the scheduled departure date.

• If you need a longer stay then originally planned, it is important you let us know immediately. We may not be able to accommodate your pet if other reservations are requested.
•  Reservations are not confirmed until we receive all the necessary documents and your deposit.​
• Reservation requests will be cancelled for the following reasons: deposit not received, documents not received, or lack of available boarding suites.​

16.

VISITORS
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Approved visitors are welcome to come and visit with your kitty. For any visitors, we require first and last name, a picture uploaded into the portal, phone number and email. Your visitors must call in advance before coming in.