adminisrative assistant

​Job Description
Mitten’s Pets is a unique and niche business that provides feline exclusive grooming, retail and boarding services. We know our success is thanks to our pet loving people and process! An administrative assistant with us is the supportive force behind all that we do, and we are currently seeking two exceptional people to assist! The ideal persons for the job will be a pet lover with problem solving abilities, excellent communication skills and impeccable attention to detail. He/she should have previous experience working in a retail/office environment, performing administrative tasks and providing support to coworkers. The ability to multitask, manage detailed schedules, and shift with changing scenarios is a must! The ability to be flexible as needed and cross train with our boarding facility also desired.
 
Objectives of this Role

• Serve as the eyes and ears of the salon, providing information, answering questions, and responding to requests.
• Ensure optimal operation of office equipment, supplies, and inventories with preventive maintenance.
• Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, office layout, etc.
• Coordinate internal and external resources to expedite workflow
• Oversee and achieve organizational goals while upholding best practices
• You are the first face our fabulous customers see. Connect and build trust and relationship.
• Assist with boarding facility as needed

Daily and Monthly Responsibilities

• Provide front desk coverage, including managing a multi-line phone system, greeting guests who enter the salon, upselling retail and services, managing incoming/outgoing mail and shipments, and maintaining an organized, clean lobby and shared space environment.
• Maintain filing system, contact database, employee list, and inventories
• Oversee and order office supplies and manage shop supply pickups

Skills and Qualifications

• Love and knowledge of cats
• High interpersonal communication
• Proven administrative experience
• Excellent written and verbal communication skills
• Strong time-management skills and multitasking ability
• Willingness to learn new software and systems specific to the pet industry. Strength in Microsoft word and excel

Preferred Qualifications

• Previous success in office/retail environment
• Experience with reception and scheduling
• Experience managing cash, point of sales systems, and checks
• Comfortable handling sensitive information

Cat Groomer/ Apprentice

Mitten's Pets is looking for a cat groomer/ apprentice to join our salon!  Business is growing and we are in need of another fabulous cat groomer or cat groomer to be! 

 Qualifications include:
Grooming experience with dogs/cats
Willing to work some weekends
Friendly, professional attitude

Mitten's Pets is also willing to train the right candidate. Pet handling experience still required.

Boarding/ Grooming Attendant

Job Description
A boarding attendant with Mitten's Pets is the loving face that our boarding cats see and interact with! This job requires a strong passion for cats, patience and care, and attentiveness. Above all else, this job requires consistency. Without you, the enrichment of our kitty boarders drastically changes. This job is an "as needed" position for the morning and afternoon. Cross training with our groomer/ administrative assistant for reception duties and assisting with groomer as needed.
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Objectives of this Role

• Serve as the front line of defense for the cats in our boarding facility
• Establish relationship and trust with our boarding pets
• Staying current in pet first aid knowledge
• Overseeing the health and safety of our boarding cats
• Concise communication of any health, behavioral, or comfort concerns of pets in our care.
• Communication with administrative assistant on any supplies needed.

Daily and Monthly Responsibilities

• Provide morning and evening feedings. 
• Provide enrichment time for our boarders.
• Daily cleaning/refreshing of litter and water.
• Cleaning the individual boarding suites and boarding facility.
• Sending daily, updated report cards to our pet parents.

Skills and Qualifications

• Love and knowledge of cats
• Excellent track record of reliability
• Attention to cleanliness and detail

Preferred Qualifications

• Previous pet handling experience 
• Previous experience handling difficult pets

Please email resume and cover letter to hannah@mittenspets.com